Alice: I have a problem with my credit card.

B:  1  Alice: There is a charge on my card that I didn't make.

B:  2  Alice: It's for a purse that cost $350.

B: Are you sure that you didn't buy the purse?

Alice: I can't even afford a purse that expensive.

B: I'm very sorry  3  Alice: At 15: 15 on Nov...., I was at work then

B: We're going to investigate this claim.